Server DIS-7749401 DELETED — No reason given — No reason will be given Ministry confirms: "We have always supported user privacy" (update: we have always opposed it) User appeals ban for 47th time — User is now banned for appealing ban NITRO prices adjusted for "economic stability" — Your wallet has been nationalized Discord ToS updated — You agreed — You do not know what you agreed to — This is correct Algorithm operates without error — Your server's deletion was your own fault Form DIS-404 no longer exists — Form DIS-404 never existed — Stop asking about Form DIS-404 Server DIS-7749401 DELETED — No reason given — No reason will be given Ministry confirms: "We have always supported user privacy" (update: we have always opposed it) User appeals ban for 47th time — User is now banned for appealing ban NITRO prices adjusted for "economic stability" — Your wallet has been nationalized Discord ToS updated — You agreed — You do not know what you agreed to — This is correct Algorithm operates without error — Your server's deletion was your own fault Form DIS-404 no longer exists — Form DIS-404 never existed — Stop asking about Form DIS-404
CLASSIFIED
Approved
by:
████████
INTERNATIONAL TRIBUNAL FOR DISCORD CRIMES — CASE FILE NO. DIS-1991-ETERNAL

FORMAL INDICTMENT
OF DISCORD INCORPORATED

The People vs. A Platform That Has Decided It Is Above the People

ACCUSED:Discord Incorporated (hereinafter "The Defendant," "The Algorithm," or "Them")
FILED BY:Every User Who Has Ever Received The Message "Your Account Has Been Disabled"
DATE:████████████
PRESIDING:Judge █████████ (also banned)

PREAMBLE

Let the record reflect that on an unspecified date, at an unspecified time, for reasons that have been expunged from all state records, Discord Incorporated did commit acts of such monumental bureaucratic cruelty that this Tribunal was convened, funded, and then defunded, then re-convened, then told it did not exist, and ultimately proceeded anyway on the grounds that somebody has to do something.

COUNT I THROUGH INDEFINITE: FORMAL CHARGES

  • CHARGE 001-A The arbitrary deletion of servers containing between 2 and 500,000 citizens, with no warning, no explanation, and a support ticket response time measured in geological epochs.
  • CHARGE 001-B Maintaining a Terms of Service document that, when printed, exceeds 47 pages. Said document has been written in a dialect of English that does not correspond to any known form of English. Three linguists perished attempting to parse Clause 14(c)(ii).
  • CHARGE 001-C The implementation of the NITRO SUBSCRIPTION SYSTEM — a tiered economic stratification scheme disguised as "features" — wherein users pay monthly tributes to unlock the ability to use a slightly larger emoji. The Tribunal notes: a slightly larger emoji.
  • CHARGE 001-D Redesigning the interface eight times without asking anyone. The Tribunal has reviewed all eight redesigns. The Tribunal has questions. The Tribunal's questions have not been answered. The Tribunal is no longer asking questions. This is what they wanted.
  • CHARGE 001-E The algorithm. The Tribunal does not fully understand the algorithm. Neither does Discord. This is, somehow, our problem.
  • CHARGE 001-F (MOST SEVERE) Renaming the platform from a simple chat application to a "social discovery platform," then to "your place to talk," then to a "new way to experience community," and then, most recently, to something that cannot be described in this court document without triggering a Terms of Service violation. The defendant appears to be experiencing an identity crisis. The People are not interested in funding this crisis.

CLOSING STATEMENT OF THE TRIBUNAL

Discord is hereby sentenced to read its own Terms of Service. Out loud. In front of its parents. Punishment to commence ██████████. Estimated completion: never.

¹ This document was filed in triplicate. The original was deleted. The first copy was accidentally banned. The second copy appealed its deletion and was subsequently banned for appealing. This is the third copy. Do not ask about the other copies.

² The Tribunal acknowledges that Discord has not been formally notified of these proceedings. The notification was sent via Discord DM. It was not delivered. The bot is offline.

MINISTRY COMMUNICATIONS — EYES ONLY
MINISTRY COPY
STRICTLY CONFIDENTIAL — DO NOT FORWARD — DO NOT READ — BURN AFTER READING — DO NOT BURN THIS (FIRE CODE VIOLATION)

INTERNAL MEMORANDUM

From the Desk of Deputy Minister of Accidental Bans

FROM:Ministry of User Deletion, Third Floor (the floor does not exist) TO:Central Committee of Discord; Subcommittee on Why; The Algorithm (CC only) DATE:████████ (see attached calendar, which has been deleted) RE:Q3 Deletion Targets — Status — Why Are Users Asking Questions — Panic PRIORITY:CRITICAL / URGENT / ALSO PLEASE REMAIN CALM / EVERYTHING IS FINE

Comrade Premier,

I write to inform the Central Committee that we have exceeded our quarterly deletion targets by 47%. The Ministry extends its congratulations to all departments involved, particularly the Algorithm, which continues to operate without oversight, accountability, or any discernible pattern of behavior that a human could identify.

However, a problem has emerged. Users are asking why they were banned.

I want to be clear that this question — "why was I banned" — represents a fundamental misunderstanding of how this platform operates. The question presupposes that there is a reason. It further presupposes that if such a reason existed, we would know it. It further-further presupposes that if we knew it, we would share it. Three incorrect assumptions in a single question. This is almost impressive.

One counter-revolutionary within our ranks has proposed that we "provide reasons for bans." This individual has since been █████████████████████. We do not anticipate further suggestions of this nature.

FORMAL RECOMMENDATIONS

The Ministry respectfully submits the following action items for the Committee's non-consideration:

  • Item 1: Continue not explaining bans. Uncertainty is the cornerstone of compliance. A user who does not know why they were banned cannot prove they did not deserve it.
  • Item 2: The support ticket queue currently stands at ████ days. We recommend extending this to ████████ days. Some of these tickets are from 2019. Those users have likely given up. This is optimal.
  • Item 3: A user has discovered they can submit the same appeal 47 times. Recommend banning them for discovering this. Then banning them for being banned. Recursion is a feature, not a bug.
  • Item 4: We have lost track of which servers we deleted last quarter. We recommend declaring this information a state secret and retroactively classifying the servers as "having never existed." Several of them were quite large. They no longer are.

Yours in productive confusion,

██████████████
Deputy Minister of Accidental Bans
(Acting) Minister of Plausible Deniability
(Former) User #███████ (Account still banned)

³ This memo was marked confidential after it was leaked. The leak was by us. We are looking into ourselves. We have not found anything. We have stopped looking.

WITNESS TESTIMONIES — PROCEEDINGS OF THE PEOPLE
CASE FILE DIS-1991-ETERNAL — WITNESS STATEMENTS — VOLUME 3 OF ██

TESTIMONY OF THE INJURED PARTIES

Compiled by the Bureau of Listening (temporary, unfunded)

I had maintained a Discord server for nine years. It contained 73,000 members. We had archives. Lore. A bot named Gerald who had been running continuously since 2016. Gerald knew things. Gerald was not backed up.

One Tuesday, the server ceased to exist. I submitted a support ticket. I received an automated response. The automated response contained a link. The link was dead. The dead link contained instructions to submit a support ticket. I wept. Gerald is gone. I do not know where Gerald's memories go when a server is deleted. I choose to believe they go somewhere warm.
— VICTIM #2,847,001 · Server: "The Gerald Appreciation Society" · Status: DELETED · Gerald: UNKNOWN
I was banned for what the notification described as "unusual activity." I asked what activity. I was told I had agreed not to ask. I reviewed the Terms of Service. The Terms of Service contain 14 subclauses regarding "activity." None of them define "unusual." I asked a lawyer. The lawyer read the ToS. The lawyer is now in therapy. The ToS has since been updated. The update does not address this. The update addresses something called "Community Harmony Guidelines." I do not know what these are. I agreed to them.
— VICTIM #4,847,392 · Banned For: UNUSUAL ACTIVITY · Activity In Question: UNKNOWN · Lawyer: IN THERAPY

CLASSIFIED INTERROGATION TRANSCRIPT — DISCORD HEADQUARTERS

ROOM 7 · TIMESTAMP: ████████████ · INTERVIEWER: ████████ · SUBJECT: DISCORD REPRESENTATIVE

Q: Why was User #4,847,392 banned?
A: ████████████████████
Q: Let me rephrase. Can you confirm that a ban occurred?
A: We can confirm that the user experienced a change in their account status.
Q: Their account was deleted.
A: Their account underwent a permanent status transition.
Q: I'm looking at the deletion notification right now. It says "banned."
A: That document does not exist.
Q: I'm holding it.
A: What you are holding is a non-document pertaining to a non-event involving a non-user.
Q: I am the user.
A: There is no such user. This interview is over.
[SOUND OF CHAIR SCRAPING] [SOUND OF DOOR] [SOUND OF TRIBUNAL MEMBER ALSO BEING BANNED]
"I tried to change my username. I was told I had to wait 30 days. I waited 30 days. I was told I had to wait 30 more days. I am currently in day 847 of waiting. The username I wanted was 'Dave.' It is still available. I have looked at it every day. We have developed a connection. I cannot have it. I am not sure I deserve it anymore."
— VICTIM #9,001,004 · Status: WAITING · Username "Dave": STILL AVAILABLE · Will: Broken
MINISTRY OF PROPAGANDA — APPROVED MATERIALS ONLY
POSTER-001 · APPROVED
🔮
DISCORD SERVES
THE PEOPLE
*The people serve Discord.
This poster was mandatory.
POSTER-002 · APPROVED
👁️
YOUR SERVER
IS WATCHING YOU
Report suspicious members to your moderator.
Your moderator is also suspicious.
POSTER-003 · APPROVED
🏆
HARMONY
THROUGH
DELETION
There is no server behind the curtain.
There was never a server behind the curtain.
POSTER-004 · APPROVED
💜
YOUR DATA
IS OUR DATA
You agreed to this.
You agreed to all of this.
POSTER-005 · APPROVED
NITRO:
INVEST IN
YOUR FUTURE
Future not guaranteed. Past also not guaranteed.
The present is under review.
POSTER-006 · CLASSIFICATION: CONFUSING
🤖
THE ALGORITHM
IS INFALLIBLE
The Algorithm has made no errors.
Your ban is correct. You were wrong.
Thank the Algorithm.
FIVE-YEAR PLAN — YEAR UNKNOWN — STILL IN EFFECT
VOID
DISCORD CENTRAL PLANNING BUREAU — STRATEGIC INITIATIVE № 1 (FINAL)

THE FIVE-YEAR PLAN FOR
TOTAL USER SATISFACTION

"Released 1987. Still in effect. Will never be completed."

The Central Committee, in its infinite wisdom, has outlined a comprehensive Five-Year Plan to address all known issues with the platform. This plan is binding, permanent, and has been in effect since before most current users were born. Progress reports are issued quarterly. The progress reports have been redacted. This is the progress report.

YEAR 1
Implement basic customer support infrastructure. Users should be able to submit a ticket and receive a response from a human being within a reasonable timeframe. (Definition of "reasonable" TBD. Definition still TBD.)
DID NOT START
YEAR 2
Redesign the moderation system to reduce false positives. Specifically: stop banning users for having normal usernames. "Dave" should not trigger the Algorithm. "Dave" is a normal name. Dave is still waiting.
MADE IT WORSE
YEAR 3
Translate the Terms of Service into comprehensible human language. Have at least one sentence that a non-lawyer could understand without crying. Optional: remove the clause that was definitely written at 3am by someone who had given up.
ADDED MORE LEGALESE
YEAR 4
Collect and implement user feedback. Listen to what users want. Consider not deleting the users who provide feedback. This was considered a bold goal at the time. It remains bold.
BANNED THE USERS
YEAR 5
Achieve total platform perfection. Address all outstanding issues. Return deleted servers. Explain the Algorithm. Give Dave his username. Achieve peace.
PLAN DELETED

The Central Committee notes that this plan has technically been "in effect" for longer than some nation-states have existed. The Committee interprets this as evidence of the plan's enduring relevance, not its total failure. The Committee would like to stop talking about the Five-Year Plan now.

ORGANIZATIONAL STRUCTURE — INTERNAL USE ONLY
DISCORD PEOPLES MINISTRY — OFFICIAL ORGANIZATIONAL CHART — LAST UPDATED: ███████

MINISTRY STRUCTURE
& HIERARCHY OF CONFUSION

DISCORD SUPREME LEADERSHIP (Does not exist / Is a bot / Has never been seen / May be the Algorithm)
Ministry of Confusion
  • Bans (why?)
  • Because (see: why)
  • Unexplained Deletions
  • Explaining the Unexplained (vacant)
Ministry of Data
  • Your Data (ours now)
  • Our Data (also ours)
  • What Data? (correct response)
  • Server Backups (does not exist)
Ministry of Deniability
  • "We didn't know"
  • "It was the Algorithm"
  • "You agreed to this"
  • Pointing at ToS
Support Dept.
  • Ticket Queue: ████ days
  • Human Staff: 0
  • Bot Staff: The Bot
  • Bot Status: Offline

NOTE: This chart is accurate as of its printing date. The chart's printing date has been redacted. Several of these ministries have since been merged, renamed, or quietly deleted. The Algorithm remains ungoverned. This is intentional. Probably.

RECENT CASE FILES — FOR THE PEOPLE'S REVIEW
CASE № DIS-88847
THE DAVE INCIDENT

A user attempted to register the username "Dave." Was informed: username taken. Username visibly not taken. Username confirmed available by three independent observers. Support ticket submitted. Support ticket auto-closed. Ticket re-submitted. User banned for re-submitting ticket. Dave remains available. Dave will always be available. No one may have Dave.

VERDICT: INEXPLICABLE
CASE № DIS-99021
THE SEVEN-YEAR SERVER

A server containing 94,000 members, 7 years of archives, and a bot that had achieved sentience (unverified) was deleted on a Wednesday. No notification was sent. The deletion was discovered when 94,000 people simultaneously tried to access it. Discord's status page read: "All Systems Operational."

STATUS: ALL SYSTEMS OPERATIONAL
CASE № DIS-10044
THE TERMS OF SERVICE READING

In an unprecedented act of civil disobedience, one user read the entire Discord Terms of Service. They documented 14 self-contradictions, 3 clauses that grant Discord permission to do things Discord claims it does not do, and one sentence that appears to be written in a language that does not exist. The user was not banned. They were, however, deeply changed.

VERDICT: WE HAVE ALWAYS HAD THAT CLAUSE
CASE № DIS-77003
THE NITRO JUSTIFICATION HEARING

Users requested an official explanation of what Nitro provides. A list was produced. The list included: "animated avatar," "bigger file uploads," and "the feeling of having supported something." The Tribunal reviewed the list. The Tribunal reviewed the price. The Tribunal went home. The Tribunal did not come back. The Tribunal's server was deleted while it was away.

PRICE: UNCHANGED
SURVIVAL MANUAL — ISSUED TO ALL CITIZENS UPON ARRIVAL
BUREAU OF CITIZEN ORIENTATION — MANDATORY READING — MEMORIZE AND DESTROY

HOW TO SURVIVE DISCORD

A Manual for the Digital Proletariat · 14th Edition · (Previous 13 editions: deleted)

Welcome to Discord. You are now a citizen of a platform that has 500 million users and responds to approximately ██ of their support requests. This manual will not help you. Nothing will help you. However, reading it will give you the illusion of preparation, which the Ministry has determined is psychologically preferable to despair. (Despair is also technically prohibited under the Community Guidelines. You have already agreed not to despair.)

Chapter I
Accept the Chaos
  • Your server will be deleted
  • You will not know when
  • You will not know why
  • This is normal
  • This is fine
  • The dog is fine
  • Everything is fine
Chapter II
Do Not Speak
  • Do not ask for support
  • Do not question bans
  • Do not mention previous servers
  • Do not make eye contact with the Algorithm
  • Do not describe the Algorithm
  • Do not acknowledge the Algorithm
  • The Algorithm acknowledges you
Chapter III
Possess Nothing
  • Your data is Discord's data
  • Your community is Discord's community
  • Your 7-year server archive belongs to no one now
  • Gerald is gone
  • Do not name your bots Gerald
  • It makes the loss worse
Chapter IV
This Is Freedom
  • Report suspicious members
  • Your moderator is watching
  • You are being watched
  • The Algorithm is watching the watcher
  • Nobody is watching the Algorithm
  • This is by design
  • This is freedom

The Bureau wishes you a pleasant stay on Discord. Your account will eventually be deleted. This is not a threat. This is a statistical certainty. The Bureau has seen the data. The Bureau cannot share the data. The Bureau has agreed not to share the data. The Bureau agreed to this in 2019. The Bureau does not remember agreeing to this. The Bureau was told it agreed. This is the condition.

⁴ The Bureau notes that five previous versions of this manual contained an additional Chapter V: "How to Successfully Appeal a Ban." Chapter V has been removed from all editions retroactively. Chapter V never existed. We have always had four chapters. This is the complete manual.